June 10, 2025 White Paper Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age How much empathy do you really need? And what role should AI play?
May 2, 2025 Strategy Guide 5 tips to ensure your contact center clicks Key elements to get your customer experience firing on all cylinders while containing costs
April 22, 2025 White Paper Smarter AI insights, better CX Reimagine quality with a data-driven, expert-led strategy
March 13, 2025 Strategy Guide Travel and Hospitality 3 ways to soar through the peak travel season How to elevate travel and hospitality CX (even amid a labor shortage)
January 2, 2025 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
June 20, 2024 Strategy Guide Work-From-Home Customer Support Drives Customer Loyalty Be there for your customers
